At JAG Superstore, we want you to be completely satisfied with your purchase. If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of the purchase date. Please read the following refund policy guidelines:

Eligibility for Refund:

To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

How to Request a Refund:

To initiate a refund, please follow these steps:

Contact our customer support team at info@ jagsuperstore.com within 30 days of your purchase date.

Provide your order number and a brief explanation of the reason for your refund request.

Our customer support team will review your request and provide you with instructions on how to return the item.

Return Shipping:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor's policies.

Exceptions:

Certain items are not eligible for refunds, including gift cards and downloadable software products.

Refunds will not be granted for items that are received after the 30-day refund period has expired.